Refund policy

Effective Date: 01 August 2026

At Reha Vibes, we strive to ensure that every customer is satisfied with their purchase. If you receive a product that is damaged, defective, or incorrect, we are here to assist you. Please read this Return & Refund Policy carefully before making a purchase or requesting a return.

1. Return Eligibility

You may request a return if:

You received the wrong product.
The product arrived damaged during shipping.
The product has a manufacturing defect.
The product is defective or leaking.

To be eligible for a return:

Return requests must be submitted within 72 hours of delivery.
The product must be unused, unopened, and in its original packaging.
All original labels, seals, accessories (if any), and the purchase invoice must be included.
Proof of purchase is required for all return requests.

2. Non-Returnable Products

For hygiene and safety reasons, the following items are not eligible for return or refund:

Opened or used products.
Products damaged due to misuse, negligence, or improper storage after delivery.
Products returned without their original packaging or labels.
Clearance, sale, or promotional items.
Gift cards or complimentary promotional items.
Products purchased from unauthorized sellers or third-party marketplaces.

3. Damaged, Incorrect or Defective Products

If you receive a damaged, defective, leaking, or incorrect product, please notify us within 72 hours of delivery.

To process your request, please provide:

Order Number
Customer Name
Clear photographs of the product
Photos of the outer packaging
An unboxing video (recommended)
A brief description of the issue

After verification, Reha Vibes may offer one of the following:

Replacement of the product
Exchange for the correct product
Full refund (where replacement is unavailable)

If the issue is due to our error, Reha Vibes will bear the return shipping charges.

4. Allergies & Product Suitability

Our products are handcrafted using natural ingredients and botanical extracts.

As every individual's skin is unique, Reha Vibes cannot guarantee compatibility with every skin type.

Refunds or returns will not be accepted for:

Allergic reactions
Skin sensitivity
Personal preference regarding fragrance or texture
Individual compatibility concerns

We recommend performing a patch test before regular use.

5. Change of Mind

If you wish to return a product due to a change of mind:

The request must be submitted within 72 hours of delivery.
The product must remain unopened, unused, and in its original packaging.
Return shipping charges will be the customer's responsibility.
Original shipping charges are non-refundable.

6. Exchange Policy

Eligible products may be exchanged if:

The wrong product was delivered.
The product is damaged during shipping.
The product has a manufacturing defect.
An incorrect variant was shipped.

All exchanges are subject to product availability.

If the requested product is unavailable, customers may choose:

Store Credit
Alternative Product
Full Refund

7. Return Process

Step 1 – Contact Us

Contact our Customer Support Team through:

Phone: +92 312 4251126

WhatsApp: +92 312 4251126

Email: rehavibes@gmail.com

Please provide:

Order Number
Customer Name
Reason for Return
Supporting photographs or videos

Step 2 – Request Review

Our support team will review your request within 1–2 business days.

If approved, you will receive detailed return instructions.

Step 3 – Ship the Product

Pack the product securely in its original packaging before returning it.

Products damaged during return transit due to improper packaging may not qualify for a refund.

Step 4 – Inspection

Once received, the returned product will be inspected by our Quality Assurance Team.

Inspection typically takes 2–5 business days.

8. Refund Policy

After successful inspection and approval, refunds will be processed within 5–10 business days.

Refunds will be issued using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed via:

Bank Transfer
Easypaisa
JazzCash

Refund processing times may vary depending on your financial institution or payment provider.

9. Shipping Charges

Shipping charges will only be refunded when:

An incorrect product was delivered.
A defective product was received.
The product was damaged during shipping.
The error occurred due to Reha Vibes.

Shipping charges are non-refundable for:

Change of mind.
Incorrect product selection by the customer.
Refused deliveries without a valid reason.

10. Order Cancellation

Orders may be cancelled before dispatch without any cancellation charges.

Once an order has been dispatched, cancellation requests cannot be accepted.

If a shipped order is refused without a valid reason, shipping and return courier charges may be deducted from the refund amount.

11. Quality Assurance

Every product undergoes a thorough quality inspection before dispatch.

As our products are handcrafted using natural ingredients, slight variations in:

Color
Texture
Weight
Appearance
Fragrance

are normal and do not constitute manufacturing defects.

12. Return Shipping Address

Reha Vibes

House No. 113/1, Street 5

Block B, Hamza Town Phase 2

Lahore, Punjab, Pakistan

13. Fraud Prevention

Reha Vibes reserves the right to refuse any return, exchange, or refund request if:

False or misleading information is provided.
Products have been intentionally damaged.
Returned items differ from those originally shipped.
Repeated or fraudulent return requests are identified.

14. Contact Us